I’d love to introduce you to Regional Behaviour Support and share a little about who we are.
Regional Behaviour Support was founded on a simple belief: every person deserves to be understood, valued, and supported to live a life that is meaningful to them.
Our work is guided by three values that influence every decision we make—Believe. Empower. Nurture.
We believe in every person’s strengths, potential and right to be heard.
We empower participants, families and support teams by building knowledge, confidence and practical skills that create lasting change.
We nurture relationships because genuine connection is the foundation of positive behaviour support.
After more than 17 years working across the disability sector, I established Regional Behaviour Support because I wanted to create the kind of service I believed participants and families deserved—one that values relationships over transactions, quality over quantity, and meaningful outcomes over simply managing behaviours.
We know behaviour doesn’t occur in isolation. Every behaviour tells a story, and understanding that story is the key to providing respectful, effective support. Rather than asking, “How do we stop this behaviour?”, we ask, “What is this person communicating, and how can we better meet their needs?”
Today, Regional Behaviour Support is a small team of experienced Positive Behaviour Support Practitioners who share this philosophy. Together, we bring backgrounds in behaviour support, psychology and education, along with extensive experience supporting children, adolescents and adults with diverse and often complex support needs.
While each practitioner brings their own unique strengths and expertise, we all share the same commitment to:
- improving quality of life
- reducing and eliminating restrictive practices wherever possible
- delivering ethical, evidence-informed Positive Behaviour Support
- building the confidence and capacity of families, support workers and broader support networks
- seeing the person before the behaviour.
Remaining a boutique provider is a deliberate choice. It allows us to provide continuity, consistency and personalised support, while carefully matching each participant with the practitioner whose skills, experience and approach best suit their individual needs. We don’t believe one practitioner can be everything to everyone, and we think participants achieve the best outcomes when the right relationships are built from the beginning.
Privacy Statement
Regional Behaviour Support is committed to protecting the privacy of an individual’s personal information.
The following sets out how we aim to protect the privacy of your personal information, your rights in relation to your
personal information managed by us, and the way we collect, use and disclose your personal information.
In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the thirteen
Australian Privacy Principles in the Privacy Act.
We have policies and procedures in place to ensure that:
• Personal information is managed in an open and transparent way.
• The privacy of personal information of participants and staff are protected.
• We collect and handle personal information fairly.
• Personal information we collect is used and disclosed for legally permitted purposes only.
• We regulate access to and correction of personal information.
• We maintain the confidentiality of personal information through appropriate storage and security.
Our Services
Regional Behaviour Support offers services and supports to people with disabilities. We are funded under
NDIS to provide support and services under the following registration groups.
Specialist Behaviour Support
Regional Behaviour Support can also provide customised training for support, professional or education teams. Please contact us to discuss your needs
Accessibility and Support
Regional Behaviour Support encourages you and the important people in your life the in the planning, assessment and implementation of behaviour support. We will engage and communicate with others, if you give us your consent to do so, so that we can work together to ensure a comprehensive and quality service.
We can support communication by-
- communicating using a language, mode and method communication partners are most likely to understand;
- Providing information regarding available services, including those offered by other agencies such as Translator Interpreter Services;
- helping to build trust and respect between practitioners, you and others;
- providing opportunity for consultation;
- creating opportunities to develop links and supports to assist in communication;
- providing you with access to effective feedback and complaint procedures.
Privacy and Confidentiality
Regional Behaviour Support complies with all relevant privacy legislation, regulations and standards. We have processes in place for the collection, use, disclosure and storage of your personal information, to ensure your privacy and confidentiality is properly maintained We will ask you to sign a Participant Information Consent Form which provides your consent for us to collect, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable state or territory privacy legislation. Information regarding your privacy is also included in your Service Agreement.
If you believe a breach of privacy has occurred, please notify our Director immediately. If we identify that a breach of your personal information has, or may have, occurred, we will notify you immediately and take appropriate action to contain the breach. We will keep you informed of what actions we are taking.
If you are not happy with our response to a privacy breach, or you would like to gain information about privacy from an external party, you can complain to, or seek further information from the Office of the
Australian Information Commissioner (OAIC) via:
● mail: GPO Box 5218, Sydney NSW 2001
● fax: 02 9284 9666
● email: enquiries@oaic.gov.au
● online: https://www.oaic.gov.au/
Regional Behaviour Support data is password-protected and stored on a secure online cloud server. We regularly back-up data to ensure record protection in case of a system crash or hard drive failure. Participant files are kept for seven (7) years, as required by legislation – or longer if the law requires us to keep it for longer. Aboriginal or Torres Strait Island participant files are stored indefinitely